1. Who we are
Data Point Kenya Ltd provides ICT, software, hosting, networking, security and related digital services. For information collected directly through this website, Data Point Kenya Ltd determines why and how that information is used.
2. Information we collect
We may collect names, organisation or facility details, telephone numbers, email addresses, service requirements, enquiry messages, quotation details and information you voluntarily submit through our forms.
For payments and service orders, we may process invoice references, payment status, transaction references and the telephone number used for payment. Payment credentials and mobile-money security codes should never be submitted through our website forms.
Our servers may also record limited technical information such as IP address, browser type, device type, requested pages, timestamps and security events.
3. How we use information
We use information to respond to enquiries, prepare quotations, register and deliver services, provide support, process and reconcile payments, maintain security, meet legal or regulatory obligations, and improve our website and customer experience.
4. Cookies and Google Analytics
Essential technologies support website security and your privacy preference. Google Analytics is configured with advertising storage and personalisation disabled. Analytics storage remains denied unless you select Accept analytics.
If accepted, analytics may measure page views, navigation, referrals, device characteristics and general interaction patterns. Do not enter confidential, medical or personally identifying information into URLs. You can change your choice at any time using Cookie preferences in the website footer.
5. When information is shared
We may share limited information with authorised hosting, communications, analytics, payment and professional service providers when needed to deliver or protect our services. We may also disclose information where required by law or a competent authority. We do not sell personal information.
6. Data location and transfers
Some technology providers may process information outside Kenya. Where this occurs, we take reasonable steps to use providers and arrangements designed to protect the information in accordance with applicable data-protection requirements.
7. Retention and security
We retain information only for as long as it is reasonably needed for the stated purpose, customer support, contractual records, security, dispute resolution and applicable legal obligations. We use proportionate administrative and technical safeguards, but no internet service can guarantee absolute security.
8. Your choices and rights
Subject to applicable law, you may ask to be informed about our use of your information, request access or correction, object to certain processing, request deletion where appropriate, or withdraw consent for optional processing. We may need to verify your identity before completing a request.
9. Other websites and services
Our website may link to external services, including customer portals, payment services, webmail and partner platforms. Their privacy practices are governed by their own notices. Review those notices before submitting information.
10. Contact us
For privacy questions or requests, contact Data Point Kenya Ltd at info@datapoint-kenya.co.ke, call +254 743 123 199, or write to us at Lower Duplex Apartments, Upper Hill, Nairobi, Kenya.
You may also contact Kenya's Office of the Data Protection Commissioner if you believe your data-protection rights have not been addressed.
11. Changes to this policy
We may update this policy as our services, providers or legal obligations change. The current version and effective date will remain available on this page.