1. Acceptance of these terms
By accessing or using this website, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not use the website or submit information through it.
2. About this website
This website provides information about Data Point Kenya Ltd, our ICT services, digital solutions, partner-supported offerings, customer support channels and self-service facilities. Website content is general information and does not by itself create a binding service commitment.
3. Enquiries, quotations and orders
You must provide complete and accurate information when requesting a quotation or placing an order. A submitted form is a request for service and is subject to review, availability, verification and acceptance.
A quotation is valid only for the period stated in it. Scope, delivery dates, taxes, third-party charges and recurring fees will be governed by the accepted quotation, invoice, order form or signed agreement.
4. Payments
Payments must use the approved payment instructions shown on the relevant invoice or authorised payment page. An STK prompt, pending transaction or payment request does not prove payment. A payment is confirmed only after successful reconciliation and issuance of an authorised confirmation or receipt.
You are responsible for checking the business name, amount and account reference before authorising a payment. Contact us promptly if you believe a payment was duplicated, misdirected or incorrectly recorded.
5. Provisioning and delivery
Domains, hosting, email, software, integrations and other services are provisioned after the required information, approvals and confirmed payment have been received. Proposed domain names and third-party products remain subject to availability and provider rules until successfully registered or activated.
Estimated delivery dates may depend on customer readiness, third-party approvals, connectivity, infrastructure, data quality and access to required systems.
6. Customer responsibilities
You must protect passwords and access details, maintain authorised contact information, use services lawfully, keep appropriate backups where required, and notify us promptly of suspected unauthorised access or security incidents.
You must not use this website or our services to introduce malicious code, interfere with systems, attempt unauthorised access, infringe intellectual-property rights, send unlawful communications or conduct fraudulent or abusive activity.
7. Intellectual property
Unless stated otherwise, the website design, text, graphics, branding and original materials belong to Data Point Kenya Ltd or are used with permission. You may view and print reasonable extracts for legitimate internal evaluation, but you may not reproduce, sell, modify or distribute our materials without written permission.
Third-party product names, logos and trademarks remain the property of their respective owners. A reference to a partner or third-party service does not transfer ownership to Data Point Kenya Ltd.
8. Third-party services and links
Some services depend on registries, hosting providers, telecommunications operators, payment providers, software vendors or partner platforms. Those services may have separate terms, service levels, privacy notices and acceptable-use rules.
We are not responsible for the content or availability of external websites that we do not control. Review third-party terms before using those services.
9. Website availability and accuracy
We aim to keep website information accurate and services available, but maintenance, technical faults, security events and third-party dependencies may cause interruptions. We may correct, update, suspend or withdraw website content without prior notice.
10. Liability
To the extent permitted by applicable law, Data Point Kenya Ltd is not liable for indirect or consequential loss arising solely from use of, or inability to use, this public website. Nothing in these terms excludes responsibility that cannot lawfully be excluded.
Liability connected with a purchased service is governed by the accepted quotation, order form, service-level terms or signed customer agreement.
11. Privacy and communications
Our handling of personal information is described in our Privacy Policy. Transactional communications may be sent when necessary to process an enquiry, order, payment or support request. Marketing communications will provide an appropriate way to opt out.
12. Governing law and disputes
These website terms are governed by the laws of Kenya. We encourage you to contact us first so that we can try to resolve any concern promptly and fairly. Any unresolved dispute will be handled through the process specified in the applicable service agreement or by a court or authority with jurisdiction.
13. Changes to these terms
We may update these terms when our website, services or legal obligations change. The current version and effective date will be published on this page. Continued use after an update means the revised terms apply to future website use.
14. Contact us
Questions about these terms may be sent to info@datapoint-kenya.co.ke, by telephone at +254 743 123 199, or to Data Point Kenya Ltd at Lower Duplex Apartments, Upper Hill, Nairobi, Kenya.